After checkout, our sizing team reviews your fit quiz answers, looks at the measurements of the specific shoe you purchased, and sends the correct size.

We give parents instant size recommendations for their child in each pair of shoes available on Jenzy’s marketplace through a simple, but precise, fit quiz. Jenzy’s aim is to create a fully curated shopping experience powered by predictive technology that ensures the best items are recommended for every child, every season.

Jenzy provides free shipping on all orders. We guarantee the fit of every pair of shoes — if it isn't right, all returns and exchanges are free. You can view our full return policy here.

Jenzy works with a variety of fulfillment partners to make sure your shoes arrive as quickly as possible! Your shoes might arrive in a non-Jenzy branded box, but rest assured that the size and fit are Jenzy guaranteed.

Love the Jenzy App? Tell your friends and gain rewards!
• To do this, log onto the Jenzy app, click “Account,” then click “Refer and Earn $15.” Each month, share this link with up to three friends. Once your friend downloads the Jenzy app, you will receive a $5 credit in your Account. It's a simple and easy way to earn credit! This feature is only available on the Jenzy app so be sure to download it to join in on the savings!

Where is my referral credit balance located?
• You can access your balance by clicking the “Account” tab on Jenzy.com or on the Jenzy app.

How do I apply my referral credit during checkout?
• Once shopping has been completed, initiate the checkout process. After entering your shipping address and billing address, scroll to “Apply Store Credit” which is located just above the Payment section of the checkout process. Questions? Let us know help@jenzy.com