About the product

By definition GRACE is: a charming or attractive trait or characteristic. The Grace Sneaker is all that and more! Easy on off, super comfortable and ready for any adventure your children have planned.

About Level

Level is a shoe line started by two women with decades of experience in product development and brand management. Recognizing a need for well made, thoughtfully produced footwear for kids, they set off to create a line that was not only comfortable and affordable, but designed to excite both parents and kids. They chose the name Level because it also means equal. "Equality is like gravity. We need it to stand on this earth." Their mission is to support those in the fight for universal equality, one shoe at a time. Step in, Step out, Step up.

Sizing

Jenzy's Fit Team has measured this shoe to know how it fits. At checkout, Jenzy will pick the perfect size for your kid. Read more about our fit guarantee here or talk with a sizing expert.

Our Fit Guarantee

We promise to deliver you shoes that fit as quickly and easily as possible. Here’s all you have to do:

• Take our fit quiz
• Shop your favorite brands
• Get the perfect fit, delivered

Here’s what we guarantee you:

• Fair prices
• High-quality, top-rated brands
• Extremely easy exchanges and returns
• Personalized help throughout the sizing, shopping, ordering and post-purchase

On average, how long do shoes take to arrive?

We expect most orders to be delivered within 3-7 business days. As soon as your order ships, you’ll receive a tracking link from us.

Where does Jenzy ship its shoes from?

We work with our fulfillment partners to process and ship customer orders. While many shoes are shipped directly from our headquarters in Philadelphia, PA, sometimes you may receive a non-Jenzy-branded box for part (or all) of your order.

How do I return a pair of shoes to Jenzy?

To begin a return, please email orders@jenzy.com with your order number.

Our Fit Guarantee: We promise to deliver you shoes that fit as quickly and easily as possible.

i. Returns are completely free and easy. All returns need to be initiated within 30 days of receiving your items. Reach out to orders@jenzy.com to start your return.
ii. The return should be postmarked within 30 days of the original shipping date. For example, if we ship you an item on June 1, your return should be in the mail by July 1. We will not accept returns that are shipped late.
iii. Only new, unworn items can be returned for a full refund (including taxes). Footwear should be tested and tried on carpeted surfaces only.
iv. Returns are processed the same day that we receive your returned items. Jenzy will notify you via email when your return is confirmed. Credit refunds will be issued to the original payment method and may take up to 7-10 days for the transaction to appear on your account depending on your banking institution.
v. Jenzy reserves the right to refuse worn or damaged merchandise.